– It’s super easy! Just book online — pick your service, date, and time, and we’ll handle the rest.

– You can use our online calculator, or we’re happy to provide a quote based on your needs. GET A QUOTE

– Only if the home’s condition is very different — but we always discuss it with you first, no surprises.

– We accept most major cards and secure online payments — whichever’s easiest for you.

– Yes, absolutely! Just let us know, and we’ll prepare everything for you.

– Yes! With a subscription, you pre-book 2 or more cleanings per month at a discounted rate. You choose the dates, and we automatically reserve your spot — no need to rebook each time. It’s a simple way to save money, keep your home consistently clean, and never worry about scheduling.

– Of course! Just let us know at least 24 hours ahead, and we’ll gladly help.

We understand that plans can change — that’s why we offer flexibility when it comes to rescheduling or canceling your appointment.

To avoid a fee, please cancel or reschedule your cleaning at least 24 hours in advance of your scheduled service time.

If a cancellation or rescheduling is made with less than 24 hours’ notice, a $50 fee will apply.

Additional notes:

• If our team arrives and is unable to access your property within 20 minutes, the appointment will be canceled and the $50 fee will be charged.
• For recurring services, if you cancel after your first visit, you will be charged the difference between the discounted recurring rate and the standard one-time rate.

You’ll receive reminder notifications before your scheduled service to give you time to make changes if needed.

If you have questions about your booking, feel free to contact us at contact@bubbleclean.us or (800) 921-4334 during business hours.

No problem! If you need to cancel your cleaning, please do so at least 24 hours in advance to avoid a cancellation fee.

You can cancel your appointment quickly by:

• Logging into your account on bubbleclean.us
• Contacting us via email at contact@bubbleclean.us
• Calling us at (800) 921-4334 during business hours

📌 Important:

Cancellations made with less than 24 hours’ notice are subject to a $50 cancellation fee. If our team arrives and cannot access your home within 20 minutes, the same fee will apply.

If you’re unsure or need help canceling, feel free to reach out — we’re happy to assist!

We respect your communication preferences and make it easy to unsubscribe.

• 📧 Emails: Click the “Unsubscribe” link at the bottom of any email you receive from us.
• 📱 Text Messages (SMS): Simply reply “STOP” to any text message you receive from BubbleClean.

If you’re still receiving unwanted messages or having trouble unsubscribing, feel free to contact us directly and we’ll take care of it for you:

📞 Phone: (800) 921-4334

📧 Email: contact@bubbleclean.us

Tipping is always appreciated, but never required. You have a few options:

• 💳 Add a tip during online checkout or in your account dashboard
• 💵 Leave cash or a note at your home for the cleaner
• 📩 Contact our support team and we can add a tip for you manually

A typical tip is 10–20% of the service cost, but any amount you feel is appropriate is appreciated by your cleaner.

We’re here to help! While we do our best to respond quickly, please keep in mind that our customer support hours are:

🕒 Monday – Friday: 8:00 AM to 5:00 PM (CST – Chicago Time)

🚫 Saturday & Sunday: Closed

You can reach us during business hours via:

• 📞 Phone: (800) 921-4334
• 💬 Live Chat: Available on our website
• 📧 Email: contact@bubbleclean.us

If you reach out outside of business hours, please leave us a voicemail or send an email. If you don’t receive a reply within 24 hours, kindly check your spam folder or follow up — we appreciate your patience and will get back to you as soon as possible.

It depends on the type of cleaning service you book. We offer several levels of cleaning — each tailored to your home’s condition and your specific needs:

🧹 Regular Cleaning – Great for homes that have been cleaned within the past 30 days. Includes general surface cleaning, vacuuming/mopping, dusting, bathrooms, kitchen surfaces, and tidying up.

🧼 Deep Cleaning – Recommended if it’s been over a month since your last professional clean. Includes everything in Regular Cleaning plus detailed attention to baseboards, vents, door frames, tile grout, and areas with built-up dirt.

💪 Heavy Duty Cleaning – Designed for homes that haven’t been cleaned in 3+ months, or are in need of extra care due to clutter or heavy buildup.

🚚 Move-In/Out Cleaning – A deep clean of empty spaces including inside cabinets, drawers, appliances, baseboards, and more.

You can view a full checklist of what’s included in each service on our Services Page or contact us directly for clarification.

– All the basics: dusting, vacuuming, mopping, wiping down kitchen & bathroom, and taking out trash.

– Yes! If your place needs extra love, we’ll deep clean tiles, baseboards, and hidden spots.

– Yes! We love making homes shine after renovation work.

Yes! Our cleaners come fully equipped with everything they need to complete your cleaning — including products, tools, and equipment.

We also offer eco-friendly (green) cleaning products at no extra cost. If you’d like to request green cleaning, just add it to your booking notes or contact us after scheduling.

💡 If you have special products you prefer we use (like a specific wood cleaner or allergy-friendly detergent), feel free to leave them out with instructions — we’re happy to use yours!

Cleaning times can vary depending on the size and condition of your home, as well as any extras you’ve selected (like inside the fridge, oven, or cabinets).

For Flat Rate cleanings, we don’t limit the amount of time our professionals stay — instead, they remain as long as necessary to complete the service properly and to BubbleClean’s standards.

That said, here are some general guidelines:

• A typical 1-bedroom home may take 2–3 hours
• Larger homes with multiple bedrooms, deep cleaning, or extra services may take 4+ hours
• Heavy Duty or Move-In/Out cleanings may require additional time

Need your cleaning finished by a specific time? Let us know in advance and we’ll do our best to accommodate your schedule.

– Yes, just let us know ahead, as these are special add-ons.

– Definitely — just add it when you book, and we’ll include it in the plan.

– We do! Just tell us the details when booking, and we’ll confirm.

– Absolutely — just add them to your order, and we’ll take care of it.

– Fridge, oven, cabinets, laundry, dishes, interior windows, eco-friendly cleaning — we’ve got you covered

– We don’t offer deep upholstery cleaning yet, but we can vacuum them for you.

– We carefully check, train, and support every team member — only the best for you!

– Yes, we’ve got full insurance to give you peace of mind.

– Every BubbleClean team member goes through a strict selection process: we run background checks, hold multiple interviews, and require signed agreements covering professional conduct and confidentiality. We don’t just hire anyone — only those who meet our high standards of responsibility, professionalism, and respect for your home join our team. You can feel confident leaving your space in our care.

– This almost never happens — we take great care in every home we clean. But if you notice anything missing or damaged, please contact us right away. We believe in honesty and fairness: we’ll investigate the situation and do everything we can to make it right. Your peace of mind matters to us.

– We bring everything, but if you prefer your own products, that’s fine too!

Absolutely! We understand how important trust and consistency are when it comes to home cleaning.

If you have a preferred cleaner, let us know — we’ll do our best to assign the same person for your recurring appointments, based on their availability. While we can’t guarantee the same cleaner every time (due to scheduling, emergencies, or days off), we’ll prioritize your request whenever possible.

To request a specific cleaner, just leave a note in your booking or contact our support team at contact@bubbleclean.us.

– We’ll do our best to assign you the same pro for regular visits.

Nope — it’s entirely up to you!

Many of our customers choose to provide access and go about their day. If you won’t be home, just let us know how to enter (e.g., door code, lockbox, concierge, etc.) when booking your appointment.

If you prefer to be home, that’s perfectly fine too. Our team is trained to be professional, respectful, and work efficiently whether you’re present or not.

Just make sure pets are secured and access is clearly explained in advance so your cleaning runs smoothly!

– Whatever’s comfortable for you — just make sure we can access your space.

– Yes, and we’ll handle your info with full care and privacy.

– No worries — many of our clients aren’t home during their cleanings! You can leave a spare key with us, provide a door code, or leave instructions on how we can access the space (for example, with a front desk or neighbor). We handle all keys and access details carefully and securely, so you can be confident everything is safe.

– We’ll do our best to help! Please let us know your situation in advance — we can arrange to return the keys through a trusted person (like a neighbor or front desk) or follow your specific instructions.

– No worries, we come fully prepared!

– Yes, we use professional tools to get the job done right.

– As early as you can — we’ll help lock in your preferred time.

– It depends, but we’ll give you an estimate when you book.

– We want to be transparent — here’s what we don’t cover: large homes (over 7,000 sq. ft.), chandelier or high-reach cleaning, biohazard cleanup, hoarding or junk removal, waste or dead animal cleanup, medical or childcare facilities, heavy-duty scrubbing, carpet or upholstery shampooing, exterior windows, unfinished flooring, garages, or outdoor spaces. If you’re unsure, just ask — we’re happy to clarify!

– We’re happy to help with light organizing or tidying up, but if the space needs specialized decluttering or hoarding services, we recommend working with a dedicated team.

– We can often help with this, but it depends on safety and accessibility. Let us know the details when you book, and we’ll figure out the best solution together.

– Unfortunately, we don’t clean ceilings, mainly for safety reasons. But we’ll gladly take care of everything we can reach — just let us know what you need!

– We’re truly sorry if something doesn’t meet your expectations — just let us know within 24 hours, and we’ll make it right.

– Of course! If we missed something, just tell us — we’ll happily come back or arrange a fair solution.

– We follow detailed checklists, train every cleaner carefully, and check in with you after the service. If something goes wrong, we’ll fix it — that’s our promise!

– Yes! We love treating our regular clients. With a subscription, you can save on multiple cleanings per month, and we also offer loyalty discounts for returning customers. Plus, we have gift cards — perfect for surprising friends or family with the gift of a sparkling clean home!